March 16, 2020 - March 16, 2020

”FSCL update – recent complaints and trends’’

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16 Mar, 2020 From 12:00 PM - 02.00 PM

Level 3, Hobson Room at Alexandra Park Function Centre, Gate B, Greenlane Road West, Auckland
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16th March 2020 from 12:00pm-2:00pm (L3, Hobson Room, Alexandra Park Function Centre, Gate B, Greenlane Road West)

This month we are pleased to welcome Susan Taylor from Financial Services Complaints Ltd speaking at our Auckland luncheon.

Susan Taylor was appointed as the CEO in October 2010. Susan, a lawyer, is the former Deputy Banking Ombudsman and has over 20 years’ experience in financial sector dispute resolution.

Susan is a member of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA is a professional association and the peak body for Ombudsmen in Australia and New Zealand. ANZOA’s members are individual Ombudsmen working in not-for-profit industry-based, parliamentary and other statutory offices, which meet accepted high standards of independence, impartiality and effectiveness, and which observe the Benchmarks for Industry-Based Customer Dispute Resolution (CDR Benchmarks). See:

Prior to joining the Banking Ombudsman scheme, Susan worked both in a private law practice and as a barrister sole specialising in civil, commercial and family law and litigation.

Susan is a trustee of the Dame Malvina Major Foundation Board of Trustees, a public member of the Advertising Standards Complaints Appeal Board and a FINSIA fellow.

In 2017 Susan received a Women in Law Corporate Lawyer of the year award from the Lawyer Monthly publication. The award recognises achievement and success amongst women in the legal profession.


Get your bookings in today.

“This event qualifies for 1 CPD hour.”